What to Expect: Plants Creative Property Care FAQ
Thinking about property care with Plants Creative? Here are the questions we hear most often, so you know exactly what to expect from your first consultation through your ongoing service.
Your consultation
What happens at the consultation?
We walk your whole property with you. Along the way we'll ask about the one thing that matters most to you in your landscape, check your irrigation controller and landscape lighting, and note any plants you love or want us to leave alone. If your lawn could be a good fit for a robotic mower, we'll take a look at that too.
How long does it take?
About an hour.
Do I need to be home?
Yes, please. Meeting in person lets us hear your priorities firsthand and answer questions on the spot.
Is there anything I need to prepare?
Nothing specific. Just bring your questions and your wish list.
After your consultation
When will I get my proposal?
Within 24 hours.
How soon can service start?
Usually within a week of your approval.
Your service
What's included in my service?
You can see everything our property care team handles on our maintenance services page.
How often will you visit?
Your property care manager will recommend a visit schedule based on your property and your goals.
Will I have the same crew each time?
We do our best to send the same crew every visit. Weather, time off, and other changes can occasionally shift that, but you'll always get the same standard of care.
Do you take care of irrigation and lighting?
Yes! We offer service plans for both irrigation and landscape lighting.
Do you offer organic options?
We do. For weed control, we offer horticultural vinegar as well as traditional options. We also offer a hybrid organic lawn treatment program.
Can you add seasonal color?
Absolutely, and it's one of our favorite things to do. Ask about our seasonal color packages.
Is a robotic mower right for my yard?
It depends on your lawn. We'll take a look during your consultation, and you can learn more on our Automower services page.
What about services like pine straw, mulch, aeration, and overseeding?
These can be included in your ongoing service or handled separately. If they aren't in your plan, we'll still send you a proposal when it's time, because they play a big part in keeping your property healthy.
Communication and billing
Who will be my main point of contact?
Usually the same person you meet at your consultation, who becomes your property care manager. You can also use our customer portal anytime to submit requests or let us know about an issue.
How quickly will I hear back?
We reply to all communications received by noon on the same business day.
What happens when it rains?
In light weather, we may continue your service as planned. If conditions are too wet or unsafe, we'll move your visit to the next available day and let you know when that happens.
How does billing work?
Maintenance invoices go out on the first of each month for that month's service.
Is there a contract?
You'll sign your proposal to get started, but there's no 12 month commitment or penalty for canceling early. We just ask for 30 days notice.
Still have questions? Reach out anytime, or bring them to your consultation. Ready to get started? Schedule your consultation here. We look forward to meeting you!
